Return Policy

This return policy applies to physical prints ordered from Dark Drip Studio. All digital product sales and digital download sales are final.

Order Cancellation

You can cancel your order as long as it hasn't entered production. Once your order begins processing, it enters automated workflows and is scheduled with our shipping partners. Please contact us immediately if you wish to cancel, and we'll do our best to stop production and provide a full refund. However, we cannot guarantee cancellation after the production process has begun.

Item Issues

If your art print didn't arrive, arrived damaged, or you received the incorrect item, please notify us within 14 days of the expected delivery date. At Dark Drip Studio, we understand mistakes can happen, though they're rare. We'll rectify the situation by:

  • Sending a free replacement (please provide photos of any damage or issues)

  • Offering a refund if you received the wrong item (return shipping will be covered by us)

For orders not delivered due to failed delivery attempts or customer errors (such as providing an incomplete address or not collecting your package), you will be responsible for all outbound shipping costs.

Changed Your Mind

If you simply change your mind about your art print:

  • Contact us within 14 days of receiving your order for return instructions

  • Items must be unmarked, in original condition and original packaging

  • As a small independent business, customers are responsible for return shipping costs

  • For framed artworks, the original outbound shipping cost will be deducted from the refund amount

  • We recommend using recorded or registered post for your protection

  • Refunds for purchases made with gift card credit will be refunded as credit

This does not affect your statutory legal rights.

Referral Program

Dark Drip Studio may offer a referral program that rewards you and your friends for sharing our art. Orders that have benefited from our referral program can be returned under the same terms as outlined in the "Changed Your Mind" section. However, we reserve the right to refuse an order or refund if we find evidence of program abuse, including self-referrals.

Contact Information

For questions about our return policy or to initiate a return, please contact us at contact@darkdripstudio.com or through our website contact form.